Azypay

Corporate Email Support

Corporate Support is one of the main thing that we're focusing extensively.
Our Tech Support Ninjas are available 24/5 througout the year making support a seamless process.
Our Corporate Email id is helpdesk@azypay.com and all emails would be acknowledged within 15 minutes and would be assigned to our next available Tech Support Ninja considering the priority.

Our SLA

Our Service Level Agreement (SLA) is as follows (if not explicitely signed up seperately).

Stage SLA
Acknowledgement : 15 Minutes
Case Assignment : 3 Business Hours
Resolution : 5 Business Hours
Escalation Matrix

Following is our escalation matrix which can be used for any disruption in service.

Level Contact Availability
Level 1helpdesk@azypay.com10:00 - 19:00 (Mon - Fri)
Level 2it@azypay.com10:00 - 19:00 (Mon - Fri)
Level 3support@azypay.com10:00 - 19:00 (Mon - Fri)